Conflicts are part of everyday work and, when managed professionally, can present an opportunity for growth and improvement. Learn effective conflict resolution methods and discover how targeted moderation can guide group processes, open communication channels, and collaboratively develop constructive solutions. This fosters a harmonious working environment and strengthens teamwork in your organization.
The eLearning course can be started at any time (no attendance required & flexible scheduling).
eLearning: Conflict Resolution & Moderation
Expert*in des bfi
Promote dialogue and create solutions
20260173Description
Requirements
Internet access, a webcam, and a microphone are required for participation.
After payment of the course fee, the eLearning course will be activated for you, and you will receive your login details via email.
After payment of the course fee, the eLearning course will be activated for you, and you will receive your login details via email.
Notes
Teaching and learning materials:
- Scripts: Scripts with practice-oriented content are available on our digital learning platform at any time.
- Practice questions: Control and core questions are provided for exam preparation.
- Interactive exercises: Interactive exercises with didactic added value.
- Audiobooks: Audiobooks based on the scripts are ideal for on-the-go learning.
- Learning videos: Learning videos are partially available as support on our digital learning platform.
Content support & technical assistance:
- Subject-specific support: Content-related assistance is guaranteed throughout the certificate course.
- Technical support: Assistance with technical questions regarding the digital campus is provided.
Examination modalities:
- Multiple-choice exam: Each module must be completed with an MC exam.
- No exam registration required: Exams can be taken at any time without prior registration via the online campus.
- Exam duration: You will receive 40 exam questions per MC test. The exam duration is 30 minutes. Multiple attempts per exam are possible.
- Scripts: Scripts with practice-oriented content are available on our digital learning platform at any time.
- Practice questions: Control and core questions are provided for exam preparation.
- Interactive exercises: Interactive exercises with didactic added value.
- Audiobooks: Audiobooks based on the scripts are ideal for on-the-go learning.
- Learning videos: Learning videos are partially available as support on our digital learning platform.
Content support & technical assistance:
- Subject-specific support: Content-related assistance is guaranteed throughout the certificate course.
- Technical support: Assistance with technical questions regarding the digital campus is provided.
Examination modalities:
- Multiple-choice exam: Each module must be completed with an MC exam.
- No exam registration required: Exams can be taken at any time without prior registration via the online campus.
- Exam duration: You will receive 40 exam questions per MC test. The exam duration is 30 minutes. Multiple attempts per exam are possible.
Course content
- Module 1: Moderation, Presentation, and Negotiation
- In this module, you will learn about fundamental types and models of communication, the tasks involved in moderation, and the process of a moderation cycle. Additionally, you will discover how to apply moderation techniques independently and effectively, and how to conduct presentations optimally.
- Module 2: Conflict Management and Error Culture
- In this module, you will learn about different types of conflicts and how to recognize their stages of development. You will also explore the structure of a moderation cycle for conflict resolution and how to systematically analyze and resolve conflicts.
- Module 3: Change Communication & Storytelling
- In this module, you will acquire knowledge about the tasks of change communication. You will learn about the key elements of change communication and how to analyze and shape communication processes in change initiatives.
Target group
- Project managers and coordinators: Individuals who work on projects with diverse interests and want to contribute to successful outcomes through moderation and conflict resolution.
- Team leaders and department heads: Individuals who wish to strengthen their conflict management skills within teams to foster a constructive and productive work environment.
- Educational professionals and trainers: Individuals who work with groups or individuals and want to identify and resolve conflicts early.
- Career changers and interested individuals: Individuals who want to acquire fundamental knowledge about conflict dynamics and moderation to engage more confidently in communication processes.
- Practical users: Individuals who want to derive direct benefits for their work through practical examples.
- Team leaders and department heads: Individuals who wish to strengthen their conflict management skills within teams to foster a constructive and productive work environment.
- Educational professionals and trainers: Individuals who work with groups or individuals and want to identify and resolve conflicts early.
- Career changers and interested individuals: Individuals who want to acquire fundamental knowledge about conflict dynamics and moderation to engage more confidently in communication processes.
- Practical users: Individuals who want to derive direct benefits for their work through practical examples.
Date information
Valid from 01.01.2026 to 31.12.2026
Language of instruction: German
495,-
To book this course, please log in and activate your Education Voucher in your Education Pass.
Course provider: Kärntner Berufsförderungsinstitut GmbH
Course provider: Kärntner Berufsförderungsinstitut GmbH
For questions about course content, please contact:
Kärntner Berufsförderungsinstitut GmbH
info@bfi-kaernten.at057878Courses you might also like
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